Frequently Asked Questions

About Proteein

What type of T-shirts does Proteein sell?

Plain T-shirts are at the heart of Proteein, alongside:

• Cotton-stretch styles
• Baby tees
• Crop tops
• Oversized fits

The Unofficial Clubs adds a separate range of personality-led oversized graphic T-shirts. Explore the available colours, sizes and fabric details on each product page.

What's the difference between the Classic Crew T-shirt and the Cotton Stretch T-shirt?

• Classic Crew: a relaxed, straight-cut everyday tee ideal for a clean, unfussy look.
• Cotton Stretch: a touch of elastane for a more fitted silhouette with added mobility, great if you prefer a closer fit.

Sizing & Fit

How do I choose my T-shirt size?

1. Open the size chart on the product page; it lists chest, length and shoulder measurements.
2. Measure a T-shirt you already own.
3. Match your measurements to the chart.

If you are between two sizes, we recommend sizing up for a relaxed drape.

What is the fit of your T-shirts?

• Classic Crew and Cotton Stretch: a regular, everyday fit.
• Oversized T-Shirt: intentionally cut with extra room through the body and shoulders.

If you're unsure, use the size chart on the product page and compare it with a T-shirt you already own.

How is oversized sizing different from regular sizing?

• Regular styles (Classic Crew, Cotton Stretch): follow the chest, length and shoulder measurements in each size chart for an everyday fit.
• Oversized T-Shirt: cut with extra room through the body and shoulders, so it drapes looser even at the same size.

Choose the Classic Crew or Cotton Stretch for a closer, regular fit, or the Oversized T-Shirt for a relaxed, roomy silhouette. Compare each product's size chart with a T-shirt you already own before ordering.

Fabric & Quality

Are Proteein T-shirts 100% cotton?

• 100% cotton: many styles, including our Classic Crew and oversized T-shirts.
• 95% cotton, 5% stretch fibre: our Cotton Stretch T-Shirt and Baby Tee.

Check each product description for its exact fabric composition and GSM.

What fabric are your T-shirts made from?

We use premium combed cotton knits selected for softness, structure and long-term durability. The exact composition and GSM for each style is listed in the product description.

Do Proteein T-shirts shrink?

All our T-shirts are pre-shrunk, but like all cotton garments, we recommend washing in cold water and air drying to maintain the fit and colour over time.

Will the T-shirt shrink or lose shape?

Our fabric is pre-shrunk and bio-washed before cutting, so shrinkage is minimal when you follow the care instructions. Ribbed collars are reinforced with shoulder-to-shoulder taping to help the neckline hold its shape wash after wash.

Care Instructions

How should I wash my T-shirt?

Machine wash cold on a gentle cycle with similar colours using a mild detergent. Turn the T-shirt inside out to protect the surface. Avoid bleach and fabric softeners.

Can I tumble dry or iron my T-shirt?

Line dry in shade for best results. If you tumble dry, use the lowest heat setting. Iron on low heat and never iron directly over a print — turn the garment inside out first.

Colours & Design

What colours do you offer?

Each style is offered in a curated set of core neutrals plus seasonal shades. The full colour range is shown as swatches on each product page.

Will the colour fade over time?

We use colour-fast dyes and finish every batch with a bio-wash to lock in the shade. Washing cold, inside out, and drying away from direct sunlight will keep the colour looking new for longer.

Combos & Bundles

Do you offer T-shirt combos?

Yes! We offer 3-pack and 5-pack bundles so you can build your rotation at better value. Mix your favourite colours across the pack.

Is there a T-shirt and joggers combo?

Yes. Alongside our 3-pack and 5-pack T-shirt bundles, we offer an oversized T-shirt + joggers/sweatpants combo for ₹1,299. This combo is separate from the tee bundles.

Can I choose different colours in a T-shirt bundle?

Absolutely. Our bundles are designed to be mix-and-match — pick any combination of colours and sizes when adding to cart.

Printing & Production

How are the T-shirts printed?

Our T-shirts are printed on demand using DTG (Direct-to-Garment) printing technology. Each order is produced fresh after you place it, ensuring high print quality and minimal waste.

Shipping & Delivery

How long does Proteein delivery take?

• Production and dispatch: 3–5 business days.
• Delivery: an additional 4–7 business days, depending on your location within India.
• Total estimated time: 7–12 business days.

Where does Proteein deliver?

We deliver India-wide. If you're unsure whether we deliver to your pin code, feel free to reach out before placing your order.

Do you ship across India?

Yes, we deliver to serviceable pin codes across India through our courier partners. You can check serviceability at checkout. Shipping charges, if any, are shown before payment.

Will I receive a tracking link?

Yes. Once your order is dispatched, you will receive a tracking link via email or SMS to follow your shipment in real time.

My tracking has not updated in a few days. What should I do?

Tracking scans can sometimes pause during transit. If there is no update for more than 3–4 business days after dispatch, please contact us with your order number and we will follow up with our courier partner.

What happens if my package is lost in transit?

If your order appears lost, please contact us. We will investigate with our courier partner and arrange a replacement or resolution if the package is confirmed lost.

Returns, Replacements & Refunds

Can I return a T-shirt if I order the wrong size?

No. Since our T-shirts are printed on demand, we do not accept returns, exchanges, or size swaps for wrong sizes, change of mind, or personal preference. Please check the size chart on the product page carefully before ordering.

What is your return and exchange policy?

Since all our T-shirts are printed on demand, we do not accept returns or exchanges for reasons such as wrong size ordered, change of mind, or personal preference. Please check the size chart carefully before ordering.

What if I receive a damaged, defective, or incorrect item?

If you receive an item that is damaged, defective, or incorrect, we will arrange a free replacement at no additional cost. To be eligible:

• Raise a replacement request within 7 days of delivery.
• Share your order number.
• Include clear photo evidence and an unboxing video of the issue.

Requests raised after 7 days of delivery may not be eligible for a replacement.

Do I need to return the item to get a replacement?

In most cases, no. Since our products are made to order and fulfilled by our production partner, you typically do not need to return the item. Our team will confirm during the review process.

How do I raise a replacement request?

Contact us via our Contact page with your order number and clear photos showing the issue. We will review and respond promptly.

Orders & Payments

Do you offer COD?

We currently accept secure online payments via UPI, cards, and net banking. Cash on delivery (COD) is currently unavailable.

Can I cancel or modify my order after placing it?

• Cancellation: you can request cancellation before production starts; only orders that have not yet entered production are eligible.
• Modification: contact us immediately and we will do our best to assist.

Please contact us at contact@proteein.in with your order number as soon as possible.

What payment methods do you accept?

We accept all major payment methods available at checkout including UPI, credit and debit cards, net banking, and wallets.

Our contact email - contact@proteein.in